Terms and Conditions

Last updated 1 September 2026.

Who you are buying from

This site is operated by Pig Ears Company UK, a division of Caruso Consulting Co Ltd. Our UK administration office and our registered address are both on the contact page.

Using this site

You may use this site to browse and to buy. You may not copy, republish or resell its content, images or product copy, and you may not use it to do anything unlawful or anything that interferes with it working for other people.

You need to be 18 or over to place an order.

Orders

Adding something to your basket is not a contract. The contract is formed when we accept your order, which is when we email you to confirm it has been dispatched. If we cannot fulfil an order we will tell you and refund you in full.

We may refuse or cancel an order where the price or description was obviously wrong, where the goods are unavailable, or where we reasonably suspect fraud.

Prices and payment

All prices are in pounds sterling and are the price you are charged. Delivery is shown separately in your basket before you pay: free over £75, otherwise £25. Payment is by card or PayPal through a secure checkout, and your card details are handled by the payment provider and never reach this site.

Delivery

See the shipping page. In short: one service, 5 to 7 days after 24 to 48 hours of handling, tracked, UK wide.

Cancelling and returning

See refunds and returns. You have a 14 day right to cancel under the Consumer Contracts Regulations 2013 and this shop gives 15 days. Sealed food that has been opened is the one exception.

Product information

We describe our products as accurately as we can. Natural products vary: pig ears are a natural item and no two are identical, so weights and sizes are averages rather than guarantees.

Nothing on this site is veterinary advice. Treats are complementary and are not a meal. If you have a question about your own dog's health or diet, ask your vet.

Your statutory rights

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Where anything here conflicts with those rights, those rights win.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it.